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You will be enabled to exert as much control over your daily life as is consistent with your wishes and the limitations of communal living.

Where the wishes of one resident may infringe upon the rights of others, an equitable solution will be determined through consultation and negotiation.

Please be mindful that MZH’s environmental policies and practices attempt to ensure the safety of all residents at all times.  However, even though our staff members take precaution with your care, we wish to point out that your rights to exercise choice and independence, and to participate in activities, may include a degree of risk.


MZH has registered nurses and a high ratio of care staff available 24 hours a day, 7 days a week providing a high level of support and supervision.

Your care needs will be assessed during your first weeks of joining us and an individual management plan will be developed in consultation with you and/or your family or representatives.

This care plan will be reviewed regularly and updated if your circumstances change.


Your family Doctor may continue to provide your medical care. If this is not practically possible, we will provide you with a list of General Practitioners who attend MZH on a regular basis.  You and your family can then make direct arrangements with a suitable doctor to take over your medical care.

Please be assured that we will work with your chosen doctor to provide the best possible healthcare for you .

Referrals for specialist medical services, if necessary will be arranged by your doctor in consultation with you, your family and our nursing staff.


MZH employ an occupational therapist, physiotherapist and therapy assistants, who work with nurses and care staff to address any mobility, dexterity and activity requirements.

Specialised support services are called in on a regular basis to assess for any special needs you may have.  These include speech therapists, dieticians, dental specialists, audiologists, optometrists and podiatrists.

Maurice Zeffert employs a Wellbeing Manager who engages with all the residents to ensure an individualised activity and wellbeing programme is provided to all.


We have an arrangement with a pharmaceutical company who specialises in aged care and provides MZH with a full pharmaceutical service.

Medication costs are billed directly to the resident or a person nominated to manage the account, by the pharmacy.

Please also note that our registered nurses, in liaison with your doctor, will answer any questions you may have about our medication regime.