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Privacy Policy

Maurice Zeffert Home acknowledges and respects the privacy of individuals. We support and are committed to complying with the Privacy Act 1988, Australian Privacy Principles and Guidelines and the Privacy Amendment (Notifiable Data Breaches) Act 2Dl7 as endorsed by the Office of the Australian Information Commissioner.

Any personal information we collect about you will only be used for the purposes we have collected it or as allowed under the law.

Types of Information

When we refer to personal information, this can broadly be defined as information that identifies your person. This can include demographic information such as full name, date of birth and address. It can also include sensitive information that may refer to matters relating to health (such as health history, health practitioners, social circumstances, next of kin details; or matters relating to finances (Centrelink or DVA assessments, direct debit details).

Government Related Identifiers

If we collect government identifiers, such as your tax file number or Medicare number, we do not use or disclose this information other than authorised by law.

Why We Collect Your Personal Information

We collect personal information for the purposes of:

  • Providing quality health or aged care services to you;
  • Administering and managing those services;
  • Managing our relationship as an approved provider with you as a consumer;
  • Assisting your treating health professionals or careers in providing care to you at our facilities or in the community;
  • Internal administrative requirements, including information required by our insurers, legal representatives, and bodies related to accreditation; and
  • Developing our services through quality review such as clinical audit, planning, and

We do not collect your personal information for the purposes of direct marketing and will not offer you other products and services outside the scope of our purpose as an approved provider of residential care, day therapy, or retirement living.

How Do We Collect Your Personal Information?

Wherever possible and practicable we will collect personal information directly from you and your family/ responsible person. This may happen before admission to our services; at admission; and ongoing while you receive residential care, day therapy, or retirement living provided by us.

We may also collect personal information from health professionals, government departments and agencies, or your family/responsible person. We may also collect information from bona fide third parties who provide services to you.

Why Maurice Zeffert Home May Disclose Your Personal Information

For sole purpose of providing quality services to you, there will be times when we will need to disclose your personal information to third parties. These third parties may include:

  • Health professionals;
  • Our service contractors where such information is essential for provision of care and services;
  • State and Commonwealth departments; and
  • Your representatives including family, responsible persons, guardians or

Before any disclosure of personal information to another person or organisation, Maurice Zeffert Home will take all reasonable steps to satisfy our needs that:

  • The other person or organisation has a commitment to protecting your personal information which as a minimum is equal to our policy; or
  • You have consented to us making the

All information that we have stored is on our IT server and offsite and not stored outside Australia.


We will not provide your information to third parties for direct marketing. However, we may use your information to provide you with current information about our services (including new services being offered by us), changes to our organization, or any benefits that we are made aware of that in good faith we believe may be a benefit to you as a person.

If you do not wish to receive such information, you may at anytime decline to receive such by telephoning us on (08) 9375 4600, by emailing us at, or by writing tousat119 Cresswell Road Dianella WA 6059.

We are committed to take all reasonable steps to meet your request at the earliest possible opportunity.

Data collection and cookies

MZH uses cookies to collect statistical information about how visitors use its websites. The information MZH collects includes visitors’ country of origin, server (IP) address, the date and time of the visit, the pages accessed, documents downloaded, the number of bytes transmitted, the previous site visited, any search terms used, and the type of browser being used. This allows MZH to uniquely identify the browser (but not the individual) accessing the website and to use this anonymous information to improve its website.

Certain functions on the websites (such as downloadable forms and interfaces with Google) need visitors’ browsers to allow cookies to be created on their computer. Otherwise, visitors may disable cookies in their browser.

MZH may, however, collect personal information such as an individual’s name and contact details, for instance if the individual uses MZH ‘admission form’.

Information access and collection

MZH will not attempt to identify users of this website or their browsing activities. However, in the unlikely event of an investigation, a law enforcement agency or other government agency may exercise its legal authority to inspect our records.

Specific applications on this website ask you to submit additional information for operational purposes. Where applicable, additional privacy information is provided for those applications.

MZH will only record your email address when you send us a message.  Your email address will only be used for the purpose for which you provided it. Your email address will not be used for any other purpose. It will not be disclosed to other parties, without your consent.

Any other personal details submitted via this website will only be used for the purpose for which they are provided. Personal details will not be used for any other purpose and will not disclosed to other parties without your consent.

Provision will be made for you to edit or remove your details from that list.

Updating Your Personal Information

It is important that any personal information we hold about you is accurate and up to date. During our relationship of providing services or accommodation, we may ask you to in form us if any of your personal information has changed. We may

ask you to inform us of any errors relating to personal information and to keep us informed of any changes relating to personal information.

You may contact us at any time if you wish to make changes to your personal information, as we may rely on you to ensure the information we hold is accurate and/or complete.

Access to Personal Information

We are committed to providing you with access to personal information we hold about you at anytime and we will take all reasonable steps to respond within five working days. We aim to respond immediately where we can, however we may need to contact other people or organisations to properly respond to your request.

Please note that we are not required to provide you with access to your personal information in certain circumstances. These include where the information relates to existing or reasonably anticipated legal proceedings or if such request is vexatious. If access is denied, you will be informed why that has occurred.

Correction of Personal Information

If any of the personal information we hold about you is incorrect, inaccurate or out of date you should request that we correct the information. Where possible, we will correct the personal information immediately, although we may require five working days where we need to consult other people or organisations to properly respond to your request.

If for any reason we refuse to correct personal information, you will be informed as to our reasons for not correcting the information.

Safety and Security of Personal Information Held

We may store your personal information in paper and electronic form. Maurice Zeffert Home takes reasonable steps to protect your personal information by storing ii in a secure environment. We also ensure we take reasonable steps to protect any personal information from misuse, loss and un authorised access, modification or disclosure.

We have an obligation to promptly notify you if your personal information is involved in a data breach that is likely to result in serious harm. We must make recommendation to you on the steps you shouId take in response to the breach and also provide the Office of Australian Information Commissioner with details of the breach using the OAIC’s Notifiable Data Breach form.

Further information on Notifiable Data Breaches can be found

Complaints and Feedback

All service users have a right to complain about the service they are receiving without fear of retribution, and can expect complaints to be dealt with fairly, promptly and confidentially by Management.

If you are dissatisfied with how we have dealt with your personal information, you may contact our Executive Management Team on 9375 4600, by emailing or by writing to us at: 119 Cresswell Road Dianella WA 6059.

Maurice Zeffert Home will acknowledge your complaint within seven days and provide a decision or feedback on your complaint within 30 days.

If you are dissatisfied with our internal response, you may make a complaint to the Privacy Commissioner who can be contacted via the Office of the Australian Information Commissioner website (

or on1300 363992.

Further Information

You may request further information about the way we manage your personal information by contacting us.